27 Minutes from Rig Down to Recovery: MASPRO’s Service in Action
When a rig goes down, every minute matters. MASPRO recently set a new hotshot record—just 27 minutes from the urgent customer call to the part being loaded on the truck. This rapid response not only minimized costly downtime but also showcased how fast, reliable supply can redefine service in the mining industry.
MASPRO Sets New Hotshot Record:
27 Minutes from Call to Truck
When a rig goes down, time isn’t just money—it is production lost, crews on standby, and mounting pressure to get things moving again. That’s why speed in these moments matters more than ever. This September, MASPRO raised the bar by setting a new hotshot record: from the moment the call came in, to the part being loaded on the truck, just 27 minutes had passed.
Step-by-Step: From call, to truck in 27 Minutes
It started at 10:29 am, when one of our long-time customers called with urgency: “We have a rig down- we need a MASPRO Cradle Assembly right now!”
10:31 am – Roxanne Bekker (Account Manager) begins coordinating with Admin and Operations teams.
10:33 am – The order is processed.
10:47 am – The Cradle Assembly is packed ready to go.
10:56 am – Our Customer receives confirmation: “The Cradle Assy is on its way to you.”
10:57 am – The part is loaded and rolling out.
What could have been a costly delay for the customer turned into a demonstration of MASPRO’s speed, precision, and unity. This kind of rapid response doesn’t just save time—it protects production schedules, reduces the financial impact of downtime, and gives operators confidence that they can rely on us in high-pressure situations. It’s a clear example of how coordination across teams translates directly into value for our customers.
Setting new standards in Mining Supply Service
Unplanned downtime can cost tens of thousands of dollars per hour. In this case, MASPRO’s ability to cut response and delivery times to under half an hour wasn’t just fast- it was industry-defining. When customers need us most, we deliver.
“Hotshots like this prove our customers can count on MASPRO when the stakes are high.” – Roxanne Bekker, Regional Business Development Manager.
More Than a Record: A Standard for Reliability
This record is more than a one-off win. It reflects MASPRO’s ongoing commitment to streamline processes, strengthen collaboration across departments, and ensure our customers stay operational and productive. Year-to-date, that same approach has already delivered 42% growth in orders received, showing that consistency and speed translate directly into customer trust.
27 minutes. One call. One cradle. One truck.
In mining, the cost of downtime is measured in more than just minutes. A single rig standing idle can run up losses of tens of thousands of dollars per hour-not to mention the impact on schedules, production targets, and team morale. That’s why speed in parts supply isn’t just a convenience; it’s a business-critical factor for every operator.
The 27-minute hotshot record is a perfect example of how MASPRO is helping customers stay ahead of those challenges. But it’s also part of a wider pattern. Across 2025, MASPRO has already recorded a 42% growth in orders received year-to-date, reflecting the trust that operators are placing in our ability to deliver when it matters most. With investments in workshop automation, streamlined processes, and expanded assembly capacity, we’re ensuring that quick responses don’t happen by chance—they happen by design.
Ready to reduce your downtime? Contact MASPRO today to discuss how our rapid response supply can keep your operation running smoothly.